Community Guidelines

1. Trust & Honesty

Trust is the foundation of our community. When creating or joining subscription groups, you agree to maintain the highest standards of honesty and integrity.

Do's:

• Provide accurate subscription information when creating groups
• Share working credentials promptly after members pay
• Make timely payments for groups and splits you've joined
• Communicate transparently about any subscription issues

Don'ts:

• No fake or misleading subscription offers
• No scams, fraud, or deceptive practices
• No credential abuse or reselling account access
• No collecting payments without providing access

2. Respectful Communication

Every interaction on Subify, whether in group chats, direct messages, or split discussions, should be respectful and constructive.

Do's:

• Use polite and professional language
• Respect different opinions and perspectives
• Be helpful and patient with other users
• Keep conversations relevant and on-topic

Don'ts:

• No harassment, bullying, or intimidation
• No hate speech or discriminatory language
• No threats or violent content
• No spam or excessive messaging
• No inappropriate or explicit content

3. Financial Responsibility

As a platform handling real money through wallets, transfers, and group subscriptions, financial integrity is paramount.

Do's:

• Honor all payment commitments to groups and splits
• Maintain active subscriptions if you're a group admin
• Process legitimate refund requests within 48 hours
• Report payment or credential issues immediately

Don'ts:

• No payment fraud or chargeback abuse
• No unauthorized transactions or wallet manipulation
• No money laundering or suspicious financial activity
• No refusing valid refunds for non-working credentials

4. Content & Privacy

Respect the privacy and security of all community members. Your profile and shared content should comply with our standards.

Do's:

• Keep subscription credentials secure and private
• Use appropriate profile pictures and usernames
• Respect intellectual property rights

Don'ts:

• No sharing other people's private information (doxxing)
• No impersonation or identity theft
• No adult, explicit, or inappropriate content
• No pirated content or illegal subscription sharing

5. Reporting & Moderation

We rely on our community to help identify and report violations. Your reports help us maintain a safe platform for everyone.

When to Report:

• Non-working credentials within 24 hours of payment (eligible for refund)
• Fraudulent or suspicious activity in groups or splits
• Harassment or inappropriate messages
• Spam or scam attempts
• Violations of community guidelines

Reporting Best Practices:

• Provide detailed descriptions of the issue
• Include screenshots or evidence when possible
• Don't file false reports or abuse the reporting system
• Don't use reports for retaliation or personal disputes

Track your reports on the My Reports page.

6. Zero Tolerance Policy

7. Enforcement & Consequences

Violations are reviewed by our moderation team. Consequences depend on severity and history. You can view any violations on your Violations page.

8. Buyer & Seller Protection

Our Buyer's Guide and Seller's Guide provide comprehensive information on your rights and protections.

• 100% money-back guarantee for non-working credentials (within 24 hours)
• Secure payment processing via Stripe, Paystack, Flutterwave, OPay, Korapay, and MoniePoint
• Dispute resolution by our support team
• Verified seller badges for trusted group creators

9. Account Security

Protect your account and help us maintain platform security.

Do's:

• Use a strong password and payment PIN
• Set up security questions for account recovery
• Keep your credentials private
• Report suspicious activity immediately

Don'ts:

• No sharing your account with others
• No creating multiple accounts to circumvent bans
• No attempting to hack or breach security

10. Platform Integrity

Help us maintain a fair and functional platform for all users.

• Use Subify only for its intended purposes
• Report bugs or technical issues to our support team
• No exploiting bugs or technical vulnerabilities
• No automated bots or scrapers
• No manipulation of ratings or reviews